Shipping

COVID-19 update

Due to COVID-19 we might be experiencing some processing or delivery delays. We promise we will try our best to keep you in the loop and get your orders to you as soon as possible — we know how frustrating the wait can be.

Where does Skin Citizen ship to?

At Skin Citizen, we currently ship to Australia, New Zealand and the United States — but don’t worry! We are working on the rest of the world as well.

When can I expect to receive my order?

Orders are typically processed within 1 - 2 business days and have the following estimated delivery times.

Standard shipping in Australia takes about 2 - 8 business days, while express shipping takes about 1 - 4 business days.

We use express shipping to New Zealand, which takes about 2 - 3 business days.

We use express shipping to United States, which takes about 3 - 7 business days.

What shipping carrier do you use?

For orders within Australia we use Auspost.

For orders to New Zealand and United States we use DHL.

How much is shipping?

As much as we’d like to give free shipping to all our Skin Citizens around the world, we’ve unfortunately got people to pay too.

For Skin Citizens in Australia:

We offer free standard shipping on all orders over $50.

For standard shipping on orders under $50, there is a flat rate of $13.

For Australia wide express post, there is a flat rate of $20.

For Skin Citizens overseas:

Express shipping to New Zealand has a flat rate of $30 AUD. 

Express shipping to United States has a flat rate of $45 AUD.

Customs Rules and Fees

Our international delivery costs don’t include any taxes or duties applied by the country your products are going to. As it goes when you buy anything from overseas, please keep in mind that there may be some rules and limitations imposed by your country’s custom authority. For any information about this, we advise you to contact your local customs office.

 How can I edit my shipping address?

Please email help@skincitizen.com. Our logistics team processes orders very quickly and we won’t be able to modify or cancel your order once it has been shipped. We really want you to enjoy your products so please try do this as soon as possible!